Your call center operation requires a proactive, scalable, end-to-end solution to monitor and manage all processes. *astTECS call center dialer is just what you need. It provides visibility and control over the performance and productivity of your call center. *astTECS call center solution is an Omnichannel Solution with all the advanced features to suit as per your business requirement.
Our Key Offerings
Automatic Call Distribution
Routes the calls to best suitable agents based on skill sets for faster customer resolution.
Voice Logger
Records all inbound and outbound calls for quality monitoring and agent performance evaluation.
Real-Time Call Monitoring
Monitor real-time activity of agents from one place like agent performance, call logs and call analytics.
Inbound and outbound dialer
Multiple dialing options for outbound and inbound process such as Predictive, Progressive, Preview and manual dialing.
Voice blasting
Broadcast voice message to large target audience for different campaign without deploying extra agents.
Click to Call
Call the customer directly from your CRM or on a website for quick and efficient communication with the customer.
Multilevel IVR
Create multi-level and custom voice greetings to your IVR menu as per your business requirements.
Missed call alert
Get missed called alert in agent dashboard to generate leads and enable you to easily engage with your customers.
Real-time Call Reports
Generate multiple reports based on real-time statistical data to measure the multiple campaign performance.
To Know More
To Know More
Advantages of *astTECS Call Center Solution
Omnichannel Integration : Interact with the customer from multiple channels via calls, text, web chats, web calls, social media, email etc. To deliver a seamless experience across all touch points.
Technologies : *astTECS call center solution is based on open source technology which is highly scalable and flexible to suit all your business requirement at affordable cost.
Integration : Seamless integration with all third party software – CRM ( Zoho, Salesforce, Vtiger, Leadsquare, Zendesk), Whatsapp , Email, Chat, SMS,
Call Analytics: With *astTECS call center solution, get in depth reports of Agent behavior, Outliers detection, Profiling, QA conformance, Gap analysis to improve your operating efficiency.
UX Customization: Customize the solution as per your business needs with customized dashboards
Architecture
Manage your contact center with Advanced Dashboard
Manage your contact center with Advanced Dashboard
What our clients say about us
The *astTECS system is a low cost , efficient and easy to use system with round the clock technical support. It is user friendly and supports all our business requirements i.e telephonic , seamless integration with our PRI’s to support Domestic and International calling. Our entire set up is based on the Asttecs system. We would definitely recommend Asttecs to other companies as well.
– Mr. Nishant Lawrence , Engagement Manager , Capillary Technologies, Bangalore 
Yural Tech Solution contacted *astTECS for a home solution for a client which had helped us to be where we are today. Our account manager has helped us choose the system that was right for our business by deploying and maintaining a Call Center solution with advanced features at an affordable cost. The Technical team is always ready for us.We are very pleased with their professional, knowledgeable assistance in setting up and troubleshooting the system. We definitely recommend their services.
–Mr. Emmanuel Agbashie , MD , Yural Technology Solution , Ghana
I would like to take this opportunity to thank *astTECS for the smooth transition of our Call Center, we have recently had a call center dialer from *astTECS which is not only efficient & faster, but we are also saving money each month. With the help of efficient, patient & professional training we quickly learned how to use the new system. I have no hesitation in recommending your services to my friends and other business contacts.
–Mr. Sheikh Suhaim Al Thani , Managing Director, Al-Bidda for Debt collection , Qatar
Frequently ask question (FAQ)
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