Interactive Voice Response (IVR)
Systems & Solutions
*astTECS -IVR Solution
*astTECS Interactive Voice Response (IVR) Solution is cost effective solution which helps the business to handle high volume calls and to improve customer experience. It is flexible and scalable to meet the business requirements and can seamlessly integrate with any PBX. *astTECS IVR can be used to automate a wide range of business applications. It is best suited for enterprises, Tele-banking, travel, Telphonic transaction, telecom etc. to reduce the cost of conventional sales, services, collections, inquiries and support calls .
Benefits
- Intelligent call routing allows your customers to reach the right agent every time.
- Integrate your IVR system with internal applications to improve your call center operations.
- Expand your ability to get feedback from customers with surveys that populate your database from your IVR solution.
- Advanced call routing allows your team to be accessible via cell, land line, or even another IVR system.
- Reduce idle time in your call center with outbound campaign management.
General Features:
- Custom greeting support
- Multi-language voice support
- Custom music on hold
- Managing voice mail via phone or web interface
- T1, ISDN, analog and SIP/VoIP support
- Multiple codec support (G711alaw, ulaw, G729, GSM)
- Automate an outbound call campaign
- Built in conferencing solution
- Hosted IVR solution
- Flexibility to create upto 9 levels and sub-levels
- Seamless integration with existing EPABX
Advanced Features:
- CDR reports of all calls
- Voice logger
- Web based reporting
- Unlimited number of call flows
- Text to speech
- Touch tome detection (DTMF)
- Voice messaging
- Voicemail to Email
- Call transfering
- Database Interaction
Technical Specifications
INTERFACES:
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PROTOCOLS:
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CODECS : ADPCM, G711 (A-Law & U-Law, G.723.1 (Pass through) G.726. G.729
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| PRI Card : T1 / E1 Port with optimum PCI interface Dimension : 2U/4U form factor chasis Mounting : 19′ Rack |
Product Bundles
Standalone
- *ast IVR-S 10: 1 PRI Interface.
- *ast IVR-S 30: 1 PRI Interface.
- *ast IVR-S 60: 2 PRI Interface.
Loop Through
- *ast IVR-L 30: 2 PRI Interface.
- *ast IVR-L 60: 4 PRI Interface.
*astTECS IP IVR System
- *ast IVR-IP 10: 10 IP Channels.
- *ast IVR-IP 30: 30 IP Channels
- *ast IVR-IP 60: 60 IP Channels.
*ast IVR-S 10
Digital IVR System +1 PRI Interface +10 calls
Digital IVR system : 1 PRI Interface, Standalone digital IVR
*ast IVR-S10 (standalone) Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, call back, e-mail and other media.
Product Highlight:
- 10 concurrent call.
- Powered by Asterisk
- One year free AMC for the hardware.
Product Description for *ast IVR-S 10
Product Application Scope:
|
Technical Specifications:
INTERFACES:
Network Interface : 2x Ehernet 10/100 Base-RJ45
ISDN : PRI Interface (Optional)
Mobile : 4 GSM (Optional)
PROTOCOLS:
VoIP : SIP H.323. MGCP, SCCP, IAX2
ISDN : PRI DSS1 (Q931, National Variant)
Mobile : GSM 850/1800/1900 MHZ Channels
CODECS : ADPCM, G711 (A-Law & U-Law, G.723.1 (Pass through) G.726. G.729
(Through purchase of commercial license) GSM, ILBC, Linear, LPC-10 Speex
PRI Card : T1 / E1 Port with optimum PCI interface
Dimension : 2U/4U form factor chasis
Mounting : 19′ Rack
Product Bundles:
Standalone
*ast IVR-S 10: 1 PRI Interface.
*ast IVR-S 30: 1 PRI Interface.
*ast IVR-S 60: 2 PRI Interface.
Features with Description:
*astTECS IVR Interactive IVR helps build custom made solution based on predefined IVR flow.
|
*ast IVR-S 30
Digital IVR System +1 PRI Interface +30 calls
Digital IVR system : 1 PRI Interface, Standalone digital IVR
*ast IVR-S10 (standalone) Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, call back, e-mail and other media.
Product Highlight:
- 30 concurrent call.
- Powered by Asterisk
- One year free AMC for the hardware.
Product Description for *ast IVR-S 30
Product Application Scope:
|
Technical Specifications:
INTERFACES:
Network Interface : 2x Ehernet 10/100 Base-RJ45
ISDN : PRI Interface (Optional)
Mobile : 4 GSM (Optional)
PROTOCOLS:
VoIP : SIP H.323. MGCP, SCCP, IAX2
ISDN : PRI DSS1 (Q931, National Variant)
Mobile : GSM 850/1800/1900 MHZ Channels
CODECS : ADPCM, G711 (A-Law & U-Law, G.723.1 (Pass through) G.726. G.729
(Through purchase of commercial license) GSM, ILBC, Linear, LPC-10 Speex
PRI Card : T1 / E1 Port with optimum PCI interface
Dimension : 2U/4U form factor chasis
Mounting : 19′ Rack
Product Bundles:
Standalone
*ast IVR-S 10: 1 PRI Interface.
*ast IVR-S 30: 1 PRI Interface.
*ast IVR-S 60: 2 PRI Interface.
Features with Description:
*astTECS IVR Interactive IVR helps build custom made solution based on predefined IVR flow.
|
*ast IVR-S 60
Digital IVR System +1 PRI Interface +60 calls
Digital IVR system : 1 PRI Interface, Standalone digital IVR
*ast IVR-S10 (standalone) Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, call back, e-mail and other media.
Product Highlight:
- 60 concurrent call.
- Powered by Asterisk
- One year free AMC for the hardware.
Product Description for *ast IVR-S 60
Product Application Scope:
|
Technical Specifications:
INTERFACES:
Network Interface : 2x Ehernet 10/100 Base-RJ45
ISDN : PRI Interface (Optional)
Mobile : 4 GSM (Optional)
PROTOCOLS:
VoIP : SIP H.323. MGCP, SCCP, IAX2
ISDN : PRI DSS1 (Q931, National Variant)
Mobile : GSM 850/1800/1900 MHZ Channels
CODECS : ADPCM, G711 (A-Law & U-Law, G.723.1 (Pass through) G.726. G.729
(Through purchase of commercial license) GSM, ILBC, Linear, LPC-10 Speex
PRI Card : T1 / E1 Port with optimum PCI interface
Dimension : 2U/4U form factor chasis
Mounting : 19′ Rack
Product Bundles:
Standalone
*ast IVR-S 10: 1 PRI Interface.
*ast IVR-S 30: 1 PRI Interface.
*ast IVR-S 60: 2 PRI Interface.
Features with Description:
*astTECS IVR Interactive IVR helps build custom made solution based on predefined IVR flow.
|
*ast IVR-L 10
30 Call Loop through IVR System +2 PRI Interface +Asterisk
Digital IVR system : 2 PRI Interface, Loop Through IVR
*ast IVR-L 30 (Loop through) Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, call back, e-mail and other media.
Product Highlight:
- 30 concurrent call.
- 2 PRI Interface
- Powered by Asterisk
- One year free AMC for the hardware.
Product Description for *ast IVR-L 30
Product Application Scope:
|
Technical Specifications:
INTERFACES:
Network Interface : 2x Ehernet 10/100 Base-RJ45
ISDN : PRI Interface (Optional)
Mobile : 4 GSM (Optional)
PROTOCOLS:
VoIP : SIP H.323. MGCP, SCCP, IAX2
ISDN : PRI DSS1 (Q931, National Variant)
Mobile : GSM 850/1800/1900 MHZ Channels
CODECS : ADPCM, G711 (A-Law & U-Law, G.723.1 (Pass through) G.726. G.729
(Through purchase of commercial license) GSM, ILBC, Linear, LPC-10 Speex
PRI Card : T1 / E1 Port with optimum PCI interface
Dimension : 2U/4U form factor chasis
Mounting : 19′ Rack
Product Bundles:
Standalone
*ast IVR-S 10: 1 PRI Interface.
*ast IVR-S 30: 1 PRI Interface.
*ast IVR-S 60: 2 PRI Interface.
Features with Description:
astTECS IVR Interactive IVR helps build custom made solution based on predefined IVR flow.
- Database Interaction
- Helps to pass and Generalretrieve data from the data base.
- Multiple language support
- Music on hold
- handle high call volumes
- service customers after normal business hours
- improve customer service
- lower call center costs
- prioritize customers so urgent calls are handled quickly
- automate an outbound call campaign
*ast IVR-L 60
60 Call Loop through IVR System +4 PRI Interface +Asterisk
Digital IVR system : 4 PRI Interface, Loop Through
*ast IVR-L 60 (Loop through) Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, call back, e-mail and other media.
Product Highlight:
- 60 concurrent call.
- 4 PRI Interface
- Powered by Asterisk
- One year free AMC for the hardware.
Product Description for *ast IVR-L 60
Product Application Scope:
|
Technical Specifications:
INTERFACES:
Network Interface : 2x Ehernet 10/100 Base-RJ45
ISDN : PRI Interface (Optional)
Mobile : 4 GSM (Optional)
PROTOCOLS:
VoIP : SIP H.323. MGCP, SCCP, IAX2
ISDN : PRI DSS1 (Q931, National Variant)
Mobile : GSM 850/1800/1900 MHZ Channels
CODECS : ADPCM, G711 (A-Law & U-Law, G.723.1 (Pass through) G.726. G.729
(Through purchase of commercial license) GSM, ILBC, Linear, LPC-10 Speex
PRI Card : T1 / E1 Port with optimum PCI interface
Dimension : 2U/4U form factor chasis
Mounting : 19′ Rack
Product Bundles:
Standalone
*ast IVR-S 10: 1 PRI Interface.
*ast IVR-S 30: 1 PRI Interface.
*ast IVR-S 60: 2 PRI Interface
Features with Description:
*astTECS IVR Interactive IVR helps build custom made solution based on predefined IVR flow.
- Database Interaction
- Helps to pass and retrieve data from the data base.
- Multiple language support
- Music on hold
- handle high call volumes
- service customers after normal business hours
- improve customer service
- lower call center costs
- prioritize customers so urgent calls are handled quickly
- automate an outbound call campaign
*ast IVR-IP 10
IP based IVR System : 10 Calls +10 IP-Channels
IP based IVR system with 10 IP channels
*ast IVR-IP 10 – Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, call back, e-mail and other media.
Product Highlight:
- 10 concurrent call.
- 10 IP Channels
- Powered by Asterisk
- One year free AMC for the hardware.
Product Description for *ast IVR-IP 10
Product Application Scope:
|
Technical Specifications:
INTERFACES:
Network Interface : 2x Ehernet 10/100 Base-RJ45
ISDN : PRI Interface (Optional)
Mobile : 4 GSM (Optional)
PROTOCOLS:
VoIP : SIP H.323. MGCP, SCCP, IAX2
ISDN : PRI DSS1 (Q931, National Variant)
Mobile : GSM 850/1800/1900 MHZ Channels
CODECS : ADPCM, G711 (A-Law & U-Law, G.723.1 (Pass through) G.726. G.729
(Through purchase of commercial license) GSM, ILBC, Linear, LPC-10 Speex
PRI Card : T1 / E1 Port with optimum PCI interface
Dimension : 2U/4U form factor chasis
Mounting : 19′ Rack
Product Bundles:
Standalone
*ast IVR-S 10: 1 PRI Interface.
*ast IVR-S 30: 1 PRI Interface.
*ast IVR-S 60: 2 PRI Interface
Features with Description:
*astTECS IVR Interactive IVR helps build custom made solution based on predefined IVR flow.
- Database Interaction
- Helps to pass and retrieve data from the data base.
- Multiple language support
- Music on hold
- handle high call volumes
- service customers after normal business hours
- improve customer service
- lower call center costs
- prioritize customers so urgent calls are handled quickly
- automate an outbound call campaign
*ast IVR-IP 30
IP based IVR System- 30 Calls +30 IP-Channels
IP based IVR system with 30 IP channels
*ast IVR-IP 30 – Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, call back, e-mail and other media.
Product Highlight:
- 30 concurrent call.
- 30 IP Channels
- Powered by Asterisk
- One year free AMC for the hardware.
Product Description for *ast IVR-IP 30
Product Application Scope:
|
Technical Specifications:
INTERFACES:
Network Interface : 2x Ehernet 10/100 Base-RJ45
ISDN : PRI Interface (Optional)
Mobile : 4 GSM (Optional)
PROTOCOLS:
VoIP : SIP H.323. MGCP, SCCP, IAX2
ISDN : PRI DSS1 (Q931, National Variant)
Mobile : GSM 850/1800/1900 MHZ Channels
CODECS : ADPCM, G711 (A-Law & U-Law, G.723.1 (Pass through) G.726. G.729
(Through purchase of commercial license) GSM, ILBC, Linear, LPC-10 Speex
PRI Card : T1 / E1 Port with optimum PCI interface
Dimension : 2U/4U form factor chasis
Mounting : 19′ Rack
Product Bundles:
Standalone
*ast IVR-S 10: 1 PRI Interface.
*ast IVR-S 30: 1 PRI Interface.
*ast IVR-S 60: 2 PRI Interface
Features with Description:
*astTECS IVR Interactive IVR helps build custom made solution based on predefined IVR flow.
- Database Interaction
- Helps to pass and retrieve data from the data base.
- Multiple language support
- Music on hold
- handle high call volumes
- service customers after normal business hours
- improve customer service
- lower call center costs
- prioritize customers so urgent calls are handled quickly
- automate an outbound call campaign
*ast IVR-IP 60
IP based IVR System – 60 Calls +60 IP-Channels
IP based IVR system with 60 IP channels
*ast IVR-IP 60 – Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, call back, e-mail and other media.
Product Highlight:
- 60 concurrent call.
- 60 IP Channels
- Powered by Asterisk
- One year free AMC for the hardware.
Product Description for *ast IVR-IP 60
Product Application Scope:
|
Technical Specifications:
INTERFACES:
Network Interface : 2x Ehernet 10/100 Base-RJ45
ISDN : PRI Interface (Optional)
Mobile : 4 GSM (Optional)
PROTOCOLS:
VoIP : SIP H.323. MGCP, SCCP, IAX2
ISDN : PRI DSS1 (Q931, National Variant)
Mobile : GSM 850/1800/1900 MHZ Channels
CODECS : ADPCM, G711 (A-Law & U-Law, G.723.1 (Pass through) G.726. G.729
(Through purchase of commercial license) GSM, ILBC, Linear, LPC-10 Speex
PRI Card : T1 / E1 Port with optimum PCI interface
Dimension : 2U/4U form factor chasis
Mounting : 19′ Rack
Product Bundles:
Standalone
*ast IVR-S 10: 1 PRI Interface.
*ast IVR-S 30: 1 PRI Interface.
*ast IVR-S 60: 2 PRI Interface
Features with Description:
*astTECS IVR Interactive IVR helps build custom made solution based on predefined IVR flow.
- Database Interaction
- Helps to pass and retrieve data from the data base.
- Multiple language support
- Music on hold
- handle high call volumes
- service customers after normal business hours
- improve customer service
- lower call center costs
- prioritize customers so urgent calls are handled quickly
- automate an outbound call campaign
