The Hospitality industry always seeks better solutions to increase staff responsiveness to a customer in order to attain enhanced customer satisfaction. *astTECS AI IP PBX solution for the hospitality sector offers Advanced and specialized communication solutions to increase staff productivity while ensuring a high-quality guest experience with AI capabilities. Be it a small budget or luxury hotel, *astTECS has the right solution to fit your requirements. With our cluster-based solution & customization, the product is capable of delivering robust solutions for Resorts, Motels, Serviced apartments, and Guesthouses.
Why Choose Our AI PBX Solution for Hospitality?
Voice Call Assistant
With this feature, a virtual voice assistant is provided that can handle guest inquiries over the phone regarding hotel amenities, room service options and local attractions, further improving guest satisfaction and experience.
Room Booking
AI PBX allows guests to use it to book rooms, check availability, and make reservations easily and in real-time – providing real-time data to both guests and hotel staff alike. This streamlines the booking process while giving real-time details regarding reservations made.
Room Service Assistant
AI PBX assists guests in ordering room service, inquiring about menu choices and providing delivery updates – thus increasing the efficiency of room service operations and guest satisfaction.
Integration with PMS (Property Management System)
The system seamlessly integrates with the hotel’s Property Management System, ensuring that guest data, reservations, and billing information are synchronized across all hotel systems.
Room Automation with Voice Assistant
This feature enables guests to conveniently and modernize room automation for increased guest comfort by voice command control of various in-room devices such as televisions, air conditioners, and lights in their hotel room.
Privacy and Security
Our system ensures the protection and privacy of guest data and interactions, including call encryption, secure payment processing and data protection measures to keep guest records private and safe.
Data Analytics and Reporting
The AI PBX system collects and analyses guest interaction data, giving hotels insight into guest preferences, trends, and service delivery performance as well as informed decisions that enhance guest satisfaction and experience.
More Key Features
Effective Call management
Achieve proper connectivity at every corner of your hotel, *astTECS telephony system easily integrates with devices like Softphone, Smartphones, Tablets, Laptops, so even if you are in Bar, Near to pool, reception, or anywhere On the premises, you are always connected. The features help the guest to access on-duty room service staff easily for instant services.
SMS alert for check-in & check-out
The feature enables the front desk to send instant SMS to guests during check-in and prior to check-out time.
Video Conference facility
With in-built web based video conferencing facility which allow the business traveller to conduct video conference on request from their room. Also, The hotels can use video conferences for their internal meeting with their branches.
Wake-up call facility
Schedule wake-up calls either from the front desk or guest room and play a predefined message.
VoIP Call
*astTECS telephony solution allows VoIP call facility to international guests on request, reducing calling cost for international travellers.
Easy integration
*astTECS telephony solution can be easily integrated with any 3rd party tools like PMS, CRM, WhatsApp, Email, Chat, SMS, call accounting software.
WHAT CLIENT’S SAY ABOUT US
As we found your service is so much good and installation have been done as per our standard in a given time frame and your support post installation is also nice.You have support us a lot regarding payment schedule and Cooperated us.
– B. M. Sharma , Account & IT Officer , The Radiant Resort 
Am writing this letter to express our sincere appreciation to you and your support team for the efforts and contribution towards the Astrix Support. Beginning with, accepting the challenge to provide the support in a short duration you have shown all your interest and have put all possible efforts that a competitive vendor can, in order to provide the support on time and deliver on schedule. The cooperation and your team sprit shown to achieve the common goal was sincere and honest.
Here by we appreciate all your team cooperation and congratulate you for completion of tasks. We sincerely wish you and your team members all the best and success in your future endeavors.
–Mr. Anuj Kochar COO, Fursan Travel, Riyadh, Kingdom of Saudi Arabia
I would like to take this opportunity to say that the quality of service offered by *astTECS team has been highly impressive. Every member of staff has been courteous, polite and reliable, Please pass my thanks to entire *astTECS team. You’ve made me a loyal customer and I will certainly recommend you to others.
–D. Raghavendra , Regional Manager,Club Concierge
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