What is a Cloud Call Center Solution?
What is a Cloud Call Center Solution?
A cloud-based call center solution is a web-based software hosted over the cloud for handling inbound and outbound calls and can be accessed from any place, eliminating the need for physical infrastructure. It Involves minimal upfront capital and ensures seamless customer interaction through multiple channels for a better customer experience.
*astTECS Cloud Call Center Solution is an ideal solution for all business sizes that enables sales and support teams to work from anywhere with utmost effectiveness. It is flexible, scalable and easily manageable for remote workers.
Benefits of *astTECS Cloud Call Center Solution
Improve your Customer Service and enhance workforce productivity with our Inbound, Outbound and Blended Cloud Call Center Solutions
Faster Deployment with Minimal Investment
Easy to set up at minimal time. It works on OPEX model and reduce overheads cost as it requires no infrastructure.
Omnichannel Integration
*astTECS cloud call center solution provides a superior customer experience by enabling interaction with customers through multiple channels – Voice, Webchat, WhatsApp, Email, Social media, SMS.
Remote Work Capability
With *astTECS cloud call center solutions, agent can login from anywhere, anytime to handle customers calls from their phones, laptop, softphone, etc with the internet. It also allows disposal calls, monitoring agents remotely, tracking live calls, listen to call recordings from any location.
Unlimited CTI Integration
Integrates with any enterprise grade CRM – Zoho, Salesforce, Leadsquared, Vtiger, Microsoft Dynamics etc in one click for better customer service and to manage calls efficiently.
Reliable & Secure
*astTECS Cloud solution is hosted on Asia’s largest rated ‘4’ hyperscale data center. Hence *astTECS has most stringent levels of data security. Powerful VPN access to provide added security.
Easy Customisation
Built on the powerful Open Source ASTERISK platform,*astTECS cloud call center solution can be customized as per your business requirement with customizable dashboards and reports.
Key features
Inbound Dialer Features
- Multi level IVR
- ACD (Automatic Call Distribution)
- Skill based routing
- Missed call alerts
- Customised call queues
Outbound Dialer Features
- Progressive Dialing
- Predictive Dialing
- Manual Dialing
- Voice Blasting
- Filter based calling
General features
Agent module & Admin module
Call back scheduling
Real time dashboards
Call recording
Call disposition
Live Call Monitoring with listen, whisper & barge-in
Call transfer & Conferencing.
Script assistance
Reporting module with agent performance, inbound & outbound reports.
Solution Available
In Pure Cloud Offering your entire infrastructure is hosted on*astTECS cloud platform including application and trunk lines. No worries for Gateway, SIP, PRI lines, internet leased lines etc. A fully managed service pay per use model.
In Hybrid Cloud Offering, Cloud Agent application is hosted on *astTECS cloud platform whereas trunk lines are at the customer premise. You can also migrate your existing telephone line to *astTECS Data Center and continue using your existing numbers with *astTECS Cloud Call Center Solution. 
Run Call Center from your Android phone integrated with powerful features of call center – Auto Dialing, Manual Dialing, Preview Dialing, Extensive Inputs on Google forms and storage on Google Cloud, live monitoring, call disposition, and campaign management.Manage your call center with advanced dashboard
Frequently Asked Questions
Let us know how can we help you?
What Client’s Say About Us
astTECS allowed me to achieve a very noticeable improvement to our ability to conduct business and helped my recognition as a new manager to the company.
–Mr. Clint Slaunwhite EnviroSystem,Canada 
We at Shaadi.com run our call centres on *astTECS servers – a customized product supplied and supported by *astTECS Bangalore. Around 10+ servers (up to Mar 2015) have been deployed
–Mr. Anand Mital CEO, Shaadi.com
“Your services have added immense value to our business. The support from your team has been wonderful. You are a trusted partner in our progress.”
–Mr. Anup Heggar, Director, Bookaprop Estate (P) Ltd.
