Cloud Based Voice Logging

Whether a small and medium enterprise with minimal requirement of communication capabilities or a large enterprise facility with distributed infrastructure and workforce – the spending on communication equipment and infrastructure management tools is substantial. Multiple communication equipment vendors, proprietary solutions, multiple license schemes, and lack of interoperability all lead to negative ROI if you dare to look at the infrastructure cost and operations closely. To address this widespread phenomenon, open source based enterprise communications technology built on open architecture serves the communications needs of this evolving ecosystem consisting of diverse users, cutting-edge applications, and all forms of devices. An efficient, secure, and reliable communications setup is a must-have for any organization and a robust communications infrastructure forms the backbone for seamless operations.

Voice Logger A business essential

Voice logger is an integral part of the communication system and an important tool for recording interactions between contact centre agents, supervisors, and managers on one hand and prospects, leads, or customers on the other. Voice Logger allows businesses to keep records, improve customer service quality, increase security, decrease errors, ensure policy compliance and government regulations, process evaluation, data mining, and training. It also helps store and track important correspondence for training as well as quality assessment.

Cloud-based Voice Logging

Cloud-based voice logging is an ideal call recording solution for businesses that ensure improved compliance and better customer services. The voice logger harnesses the power of the cloud and enables enterprises to record all telephonic interactions with customers keep evidence in the form of voice recording and further strengthen regulatory provisions. Equipped with advanced features, flexibility, and ease of use, Cloud-based voice logging also helps organizations of all sizes increase productivity and customer satisfaction, with higher quality management and delivers scalability and unlimited storage of all calls, without the need for any additional hardware. Cloud-based voice logging is designed to enable compliance with consumer protection, record-keeping, and data security requirements and supports logging across multiple PBX sites or branch offices, with the ability to search, sort, and locate calls within seconds.

Easy Functionality

The Cloud-based voice logger applications can be easily downloaded on the mobile phone from the Play Store. Once installed, all incoming and outgoing calls are recorded and pushed to the cloud server via mobile data or Wi-Fi and saved for future reference. The voice recordings are securely stored in the cloud and can be accessed by local or admin users.

Call Recording Compliance

For organizations, it is desirable to have a voice recording management plan, which can be part of a wider backup and storage strategy, as government regulations today mandate that voice recordings are stored and kept for compliance purposes. In fact, a recent SEBI directive makes it mandatory for stockbrokers to execute trades of clients, only after keeping evidence in the form of voice recording.

Experience the Power of Hosted Voice Logging

Cloud-based voice logging simplifies the way businesses communicate – anywhere, anytime. In today’s era of mobility, it empowers professionals to interact with customers & prospects on the go, automatically records all conversations, and keeps track of inbound and outbound interactions. The search capability ensures ease of searching through multiple voice records and the voice logs in WAV format or GSM format. The unified interface allows users to perform routine functions like record, replay, and push with one touch. Recordings are compressed and encrypted for secure storage, allowing access to qualified users only.