For many businesses, handling customer service via phone is crucial. If customers can't have their questions or concerns addressed during regular business hours, they may think of your company as unreliable or unprofessional. Cloud telephony allows you to keep your business open and responsive 24/7. What is Cloud Telephony? [...]
How to reduce corporate telephone bills? If you are dealing with high business telephone bills, you are not alone. I talk to many business owners daily, and the most asked questions by them are how I can reduce my office or call centre phone system bill. I am no [...]
How Cloud Telephony ease Communication barriers in the Healthcare Sector Imagine you are in the 1990s and have severe stomach pain. Your parents take you straight to a doctor who diagnosed your condition and gave medicines. Those were no rush hours and the process was easy going. Today, [...]
How Voice Broadcasting Solution helps to achieve Business Goals? True story: Once I registered for a webinar and it was scheduled at 9:00 PM. Exactly at 8:50, I received a call from an unknown number, and before I could say hello, hi or hey. It spoke an automated [...]
6 Types of Call Center Analytics You Should Measure What is Call Center Analytics? Call Center Analytics is the measurement of call metrics such as call timing, call effectiveness, speech analytics, employee performance, and customer satisfaction. Today customer service teams can use advanced analytics tools to measure call center [...]
On-Premise Vs Cloud Call Center: Which one is better? There are two types of call center software available On-Premise Call Center and Cloud Call Center. Call Centers alone can solve many challenges for businesses, leaving you free to work on other operations. However, choosing the type of call [...]
Powering BBMP in the amid of COVID-19 with *astTECS Cloud Telephony Solution Bangalore government has been constantly working to control the situation in this pandemic. Main focus of BBMP has been that patients can easily reach out to the hospital or concerned authority in case of any emergency. [...]
Work From Home with a Cloud-Based Solution Coronavirus lockdown has caused businesses around the world to close their doors and work from home. In such a scenario, it is really impossible to display calls on a landline set up in the office premises. To overcome this situation cloud [...]
Zoho CRM with Asterisk based Call Center Solution Convert Your Customer Support Team into Selling Machine How great would it be if your customer support team becomes an upselling and cross-selling machine? Now Question is, Is it possible to convert customers calling for customer support? Yes, it is [...]
Lead Generation Without Call Center Agent: Without leads surviving in business is assuredly difficult. If you are not generating qualified leads for your business then it is going to be a serious problem for you. Lead generation campaigns are the way to generate quality leads and every organization adopts [...]
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What is PBX Phone System?
What is Cloud PBX?
What is Call Center Solution?
What is Cloud Telephony?
Waht is Voice Broadcasting?
What is IVR Solution?
What is Omnichannel Contact Center?
Understanding AI Voice Bots
Unlocking 10x Sales Growth with Conversational AI Chatbots
What is Automatic Call Distribution ( ACD)?
Why does your sales team need dedicated CRM and Pipeline management
Why Businesses Choose IP-Based PA Systems?
Cloud PBX – A life-line for Shared Workspace Culture
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