IP PBX : Understanding IP PBX and its Benefits If you are looking to set up a new business phone sytem or to upgrade your exisiting communication infrastructure, You must have come across the terms IP PBX (Internet Protocol Private Branch Exchange) and VoIP Phone System, which you need [...]
How to reduce corporate telephone bills? If you are dealing with high business telephone bills, you are not alone. I talk to many business owners daily, and the most asked questions by them are how I can reduce my office or call centre phone system bill. I am no [...]
Cloud Based Voice Logger Small businesses have always been reluctant in adopting new business communication tools and technologies. Some of the most common tools are IP PBX, Voice Logger, and GSM Gateways, etc. There can be several reasons behind it, but the common ones are what we have [...]
Advantages of GSM Gateway: Why 60% Call Centers are moving to GSM Gateways? As estimated 60% Call centers are switching over to GSM Gateways considering the benefits of using GSM trunks as against FXO, PRI, or SIP trunks. Have you evaluated the advantages this technology brings to your call [...]
THE OPEN-SOURCE IP TELEPHONY ADVANTAGE Dr. Devasia Kurian, Founder and CEO, *astTECS The voice solutions market is undergoing radical transformation due to the advent and advancement of technologies such as Internet Protocol and Open Source Software. In a latest development, India 's Telecom Commission has approved allowing Voice over [...]
Engaging Customers with Open Source CRM Communications Today Ref: http://www.communicationstoday.co.in/perspective/15086-engaging-customers-with-open-source-crm Date : Sep, 2017 “To ensure customer loyalty and retention, CRM has emerged as an essential tool, especially in verticals like: hospitality, telecom, BFSI, education, hospitals, and retail." Dr Devasia Kurian , CEO , *astTECS As organizations prioritize customer [...]
Cloud Based Voice Logging By Telecom Era Date : Jan, 2018 “Cloud-based voice logging is an ideal call recording solution for businesses that ensure improved compliance and better customer services. The voice logger harnesses the power of the cloud and enables enterprises to record all telephonic interactions with customers [...]
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