Enhance your call center capabilities with the *astTECS Unified Call Center Solution – a comprehensive, agile, and scalable system designed to elevate your operations. Experience complete transparency and control over your call center’s efficiency, enabling you to drive productivity like never before. Our Omnichannel Solution comes equipped with innovative features tailored to fit your specific business needs. With real-time performance analytics and proactive management tools, *astTECS empowers you to deliver exceptional customer experiences across all communication channels.
The Standout Features of *astTECS Call Center Solution
Automatic Call Distribution
Connects customers with the right agents based on skill set alignment, ensuring rapid and effective issue resolution.
Voice Blasting
Delivering voice messages to a large audience without the need for extra agents is an efficient strategy for enhancing outreach in multiple campaigns.
Real-Time Call Monitoring
Effortlessly access real-time performance metrics, call logs, and analytics for agents through a centralized platform.
Inbound and Outbound Dialer
Offers a range of dialing options for inbound and outbound processes, including predictive, progressive, preview, and manual dialing.
Voice Logger
Log all calls, both inbound and outbound, to monitor agent performance and ensure high-quality service standards.
Missed Call Alert
Receive immediate alerts for missed calls on your agent dashboard, enhancing lead generation and customer engagement.
Multilevel IVR
Create a customized multi-tiered voice greeting for your IVR menu tailored to meet your unique business requirements.
Click to Call
Make calls to customers through your CRM or directly on your website, streamlining quick and effective communication.
Real-Time Call Reports
Produce various reports from real-time data to assess and analyze your different campaigns.
The Standout Features of *astTECS Call Center Solution
Automatic Call Distribution
Connects customers with the right agents based on skill set alignment, ensuring rapid and effective issue resolution.
Voice Blasting
Delivering voice messages to a large audience without the need for extra agents is an efficient strategy for enhancing outreach in multiple campaigns.
Real-Time Call Monitoring
Effortlessly access real-time performance metrics, call logs, and analytics for agents through a centralized platform.
Inbound and Outbound Dialer
Offers a range of dialing options for inbound and outbound processes, including predictive, progressive, preview, and manual dialing.
Voice Logger
Log all calls, both inbound and outbound, to monitor agent performance and ensure high-quality service standards.
Missed Call Alert
Receive immediate alerts for missed calls on your agent dashboard, enhancing lead generation and customer engagement.
Multilevel IVR
Create a customized multi-tiered voice greeting for your IVR menu tailored to meet your unique business requirements.
Click to Call
Make calls to customers through your CRM or directly on your website, streamlining quick and effective communication.
Real-Time Call Reports
Produce various reports from real-time data to assess and analyze your different campaigns.
Advantages of *astTECS Call Center Solution
Omnichannel Integration: Engage with customers across multiple channels, including text, calls, web chats, social networks, and emails, to deliver a seamless customer experience on all platforms.
Technologies: *astTECS Call Center Solution integrates open-source software, ensuring high adaptability and scalability to meet your business needs without breaking the bank.
Integration: Enjoy smooth integration with a wide range of third-party software, including CRM systems like Zoho, Salesforce, Vtiger, Leadsquare, and Zendesk, plus WhatsApp, Email, Chat, and SMS.
Call Analytics: Get detailed reports on agent behavior with the *astTECS Call Center Solution. Identify outliers, execute profiling, ensure QA compliance, and conduct gap analysis to improve the effectiveness of your call center.
UX Customization: With our customizable dashboards, you can easily adapt the solution to align with your specific business requirements.
Advantages of *astTECS Call Center Solution
Omnichannel Integration: Interact with customers through a variety of channels such as text, calls, web chats, social networks, and emails to provide a cohesive customer experience across all platforms.
Technologies: *astTECS Call Center Solution utilizes open-source software, ensuring high flexibility and scalability to fulfill your business requirements without breaking the bank
Integration: Enjoy seamless integration with all third-party software, including CRM solutions like Zoho, Salesforce, Vtiger, Leadsquare, Zendesk, as well as WhatsApp, Email, Chat, and SMS.
Call Analytics: Get insightful reports on agent behavior using the *astTECS Call Center Solution. Identify outliers, carry out profiling, verify QA conformance, and conduct gap analysis to improve your call center’s effectiveness.
UX Customization: With customizable dashboards, you can adapt the solution to align perfectly with your business requirements.
Deployment Options
Available In Both Premise and cloud Base
Deployment Options
Available In Both Premise and cloud Base
Architecture
Manage Your Contact Center with Advanced Dashboard
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