Call Center Solution in African Countries

Nigeria | Ghana | Kenya | Uganda | Botswana | Egypt | South Africa

Empowering Business Communication with AI Technology
AI-Call-Center-Solution-in-African-Countries

TALK TO OUR EXPERT

Call Center Solution in African Countries

Nigeria | Ghana | Kenya | Uganda | Botswana | Egypt | South Africa

Empowering Business Communication with AI Technology
AI-Call-Center-Solution-in-African-Countries

TALK TO OUR EXPERT

Elevate your call center operations with the dynamic *astTECS call center dialer – the ultimate proactive, scalable, end-to-end solution. Gain unparalleled visibility and control over the performance and productivity of your call center processes. Our Omnichannel Solution is meticulously crafted with advanced features, ensuring a tailored fit for your specific business requirements.

OUR KEY OFFERINGS

Automatic Call DistributionCall center dialer with Automatic call distribution

Routes calls to the most suitable agents according to skill sets, allowing for quicker customer resolution.

Call center dialer software with voice blasting service

Voice blasting

Broadcasting voice messages to a large audience without extra agents is a great way to reach broader audiences for a different campaign.

Call center solution with call monitoring systemReal-Time Call Monitoring

Monitor agent’s real-time performance, call logs and analytics effortlessly from a centralized platform.

Inbound and outbound dialerCall center dialer software with Multiple dialing options for inbound and outbound dailer

Multiple dialing options are available for both outbound and inbound processes, including Predictive, progressive, preview, and manual dialing.

Voice LoggerCall center dialer with in-build voice logger

Record all calls, both inbound and outbound for agent performance evaluation and quality monitoring.

Missed call alert Call Center Solution with missed call alert feature

Receive instant missed call alerts on your agent dashboard for lead generation and seamless customer engagement.

Multilevel IVRCall Center Solution with multilevel IVR feature

You can create a multi-level voice greeting for your IVR menu based on your business needs.

Click to CallCall center dialer software with auto dialing feature

You can call the customer from your CRM or directly on the website. This will allow you to communicate with them quickly and efficiently.

Real-time Call ReportsCall center dialer with Real-time call reports

Multiple reports can be generated based on real-time statistics to evaluate multiple campaigns.

To Know More

download brochure *asttECS
Submit Form

SUBMIT
Skip To Download
close-link

To Know More

download brochure *asttECS
Submit Form

SUBMIT
Skip To Download
close-link

Advantages of Call Center Dialer

Advantages of *astTECS Call Center Solution

Omnichannel Integration: Interact with customers from multiple channels, via text, calls, web chats and web calls, social networks, emails, etc. To provide a seamless customer experience across all touchpoints.

Technologies: *astTECS Call Center Solution is built on open-source software that is highly flexible and scalable to meet all of your business requirements at an affordable price.

Integration: Seamless integration with all third-party software – CRM ( Zoho, Salesforce, Vtiger, Leadsquare, Zendesk), Whatsapp, Email, Chat, SMS.

Call Analytics: Get detailed reports on Agent behavior with *astTECS Call Center Solution. Outliers are detected, profiling is done, QA conformance is checked, and Gap Analysis to improve the efficiency of your call center.

UX customization: Custom dashboards allow you to customize the solution according to your business requirements.

Architecture

*astTECS call center dialer architecture

Manage your contact center with Advanced Dashboard

advanced dashboards in call center
advanced dashboards in call center
advanced dashboards in call center

Confused about Business Communication Setup System?
Talk to our VOIP Expert
080664 06640

call center agent

Looking to set up Your Call Center?

Schedule a Call Back

Confused about Business Communication Setup System?
Talk to our VOIP Expert
080664 06640

contact center support service

Looking to set up Your Call Center?

Schedule a Call Back

Trusted by over 2500+ Brands across 45+ Countries

Acorn
Lami
ALS
Kora
Masslife-Healthcare
Utel-global
Wakanow
Best-point-saving-and-loans
Planet-Systems
Premium-technologies
QNR

Frequently ask question

Call Center solution helps brands and organizations to manage customer communication over different modes. Omnichannel Call Center Solution provides customer support over calls, chats, emails, chatbots and other platforms.

The basic features of call center solution are automatic call distribution, IVR, voice logger, WhatsApp integration, voice blasting, CRM integration, SMS integration, agent monitoring, reports and campaigns, voice mail to email, missed call alert, call history, feedback IVR, sticky agent, call routing, click to call and many more.

Inbound call centers manage incoming calls from customers. Inbound call center software is deployed to handle incoming calls, and to facilitate easy routing of all calls to the right agent. All the queries can be answered by the agent on-call, thereby increasing customer experience.

Outbound call centers manage outgoing communication to potential customers and buyers. Outbound call center software are deployed to reach out to a targeted customers through different channels. Outbound call center software provided different dialling modes such as preview, progressive and predictive dialing that improves agents productivity.

A predictive dialer is an automated outbound calling system that dials from a list of telephone numbers. It automatically calls numbers until it detects a connection, then passes the call to a live agent. Predictive dialers eliminate the need for agents to dial numbers manually hence save agent’s time .

Progressive dialer is an outbound calling system that dials a number automatically from a call list as soon as an agent becomes available. It will wait for an agent to finish their current call before it dials the next number on the list, and it will only dial one number per agent.

*astTECS provide both premise and cloud call center solution . For remote team , We have Cloud call center and mobile call center. It allows you to set up a remote call center in a few minutes, your team will just need a stable internet connection and smart phone to get started.

Yes, We can connect your old business phone numbers with the contact center solution. You can
keep using your old business numbers for call center setup.

*astTECS provides customized solution as per business requirements with customised dashboards and reports. We have customised solution for SMEs, Healthcare, Real Estate, Enducational Institutes, Hospitality sector, Finance and Banking, Automobiles, Tours & Travels etc

To talk to our expert team on setting up a call center, you can contact us at 08066406640 or mail us at info@asttecs.com

Our dedicated team is available 24/7 to assist you

Need more assistance contact us

Let us know how can we help you?

call center support service