Call Center Dialer with integrated CRM
“When a customer calls, respond with 100% efficiency.”
During any conversation, one with better information dominates.
*astTECS Call Center Dialer series are now powered with Vtiger CRM to capture & organize your customer’s data. A CRM (or customer relationship management) solution integrated with asterisk based Call Center Dialer system is a powerful organizational tool to enhance your customer experience with your organization; and increase the efficiency and information access capacity of your employees.
Vtiger is a popular web-based, flexible, easy to customize, & 100% open source CRM system to help your organization managing work processes.
- Desktop Call Notification
- Inbound / Outbound call popup with details
- Option to create Leads & Contacts
- Hangup or Transfer of Calls
- Click to Call from CRM
Decision making is faster when the access to all the required information is quick & easy.
CRM Functions
- Lead Management
- Contact Management
- Ticket / Support Management
- Report Management
- Inventory / Product Management
- Project Management
- Updates and Comments Management
- Document Management
- Calender / Events / Activity Management
- Call recording
Call RecordingBy integrating Vtiger CRM with *astTECS Call Center Dialer, the users have access to – easy calling, call recording, view & listen to recorded calls. All calls recorded can be accessed by admin or agents by using CRM interface – Customer name, number, call duration, call time, etc. A click to the recorded file from the CRM downloads the file to your system, which can be listen later.
Benefits of implementing CRM
Strong Relationship Management
With complete awareness about the customer, customer’s needs & past interaction with company, an employee can create a better bond with the customer, and help him better in less time.
Efficiency
Information on customer buying behavior & interest can be used to make faster decisions & close more sales
Customer Experience
Customer will have less struggle everytime he approaches to the organization. All the department within an organization will have complete data about the customer.
Organized Data
All your leads, contacts, customers & orders can be organized & stored in an standard format, which is easy and flexible to retrieve.
Enhanced Sales & Marketing
Cross selling, Up selling, Calls, Newsletters & Emails can be more precise and result oriented when it is delivered to a focused group.
Bundle Products
- *ast eCRM50 – up to 50 subscribers + 5 CRM Login.
- *ast eCRM100 – up to 100 subscribers + 5 CRM Login.
- *ast eCRM200 – up to 200 subscribers + 10 CRM Login.
- *ast eCRM300 – up to 300 subscribers + 10 CRM Login.
- *ast eCRM500 – up to 300 subscribers + 10 CRM Login.
- *ast eCRM1000 – up to 1000 subscribers + 10 CRM Login.
*astTECS offering IP PBX System with integrated CRM for better customer experience & enhance organizational efficieny.
IP PBX Features
|
|
Product Details
| Web based Company Receptionist |
|
| Call Queue |
|
| IVR (Interactive Voice response) |
|
| Call Control |
|
| Voice Mail & Voice mail To e-mail |
|
| Voice Recording | Automatically record calls coming in, going out, or even internally, based on the settings you define |
| Conferencing |
|
| Faxing |
|
| Distributed Office setup | Connects Multiple Offices through MPLS or VPN. Branch offices can be added to the IP server through an INTERNET connection. |
| Paging/PAS |
|
| Multi Trunking |
|
| SIP Trunking |
|
| Call Routing | Location Based routing. Skill Based routing. DID Based Routing. |
| Barge IN & Listen |
|
| Whisper | Whisper to the agent. The manager can hear both the spied-on and bridged channels, and the spied-on channel (agent) can also hear the manager, but not the bridged channel, hence “whisper.” |
| Reports | Complete report on day to day, weekly reports, Monthly report, Extension wise report, |
| Third party Integration | Connects any 3 party Integration Like:
|
| Multi Phones Connectivity | Connect with different Phones Like:
|
Technical specification
Hardware details.
| Server: | 4U Industrial grade Rack mountable Server. |
| Codecs: | ADPCM, G.711(A-Law & u-Law) G.722, G.723.1 (pass through),G.726, G.729(through purchase of a commercial license), GSM,iLBC, Linear,LPC-10 Speex. |
| PRI card: | T1 / E1 port with optimum PCI interface. |
| Temperature: | 0-50° C |
Protocol
|
Interfaces
|
Software
|
Power Consumption
|
Dashboard for CRM
CRM Access Page
CRM Lead Page
CRM Support Tickets
CRM Reports
Real time reports to help organize, manage, rectify, analyze & take corrective actions
1. Lead by source
2. Lead status report
3. Lead by sales person
4. Last month activities
5. Current month activities
6. Tickets by products
7. Open Tickets
8. Contacts by Organizations
9. Contact without organizations
10. Contact by Opportunities
IP PBX with CRM help your organization to achieve;
Quick Decision & Reduce Sales Time.
Well informed support by real-time CRM reports accross all business areas, make it easier to take fast informed decisions, and help in closing the sale in less time.
Well informed support by real-time CRM reports accross all business areas, make it easier to take fast informed decisions, and help in closing the sale in less time.
Organizational Efficiency
CRM prompt users to follow discipline, standarizes processes, offers alerts for important events, hence delivering effective time management solution
CRM prompt users to follow discipline, standarizes processes, offers alerts for important events, hence delivering effective time management solution
Better Forcasting
Predections and forcasts are now more clear with the availability of – data on different sales stages, pipline reports & project status. This will help in deciding budgets, sales & revenue estimations.
Predections and forcasts are now more clear with the availability of – data on different sales stages, pipline reports & project status. This will help in deciding budgets, sales & revenue estimations.
Highly targeted marketing activities are possible by categorizing various customer segments, based on their industry type, employee strengths, geographic & demographic records & other informations.
Know your ROI
Scaling of various marketing & sales campaigns can be pulled wth the help of CRM lead source management to analyse the ROI from marketing activities.
Scaling of various marketing & sales campaigns can be pulled wth the help of CRM lead source management to analyse the ROI from marketing activities.
Priortize the fixes
Priortizing the issues and incidents make sure that your customer business and their operations are least effected when your team is looking for the solution. This also helps your organization to allocate the right resource on the right job
Priortizing the issues and incidents make sure that your customer business and their operations are least effected when your team is looking for the solution. This also helps your organization to allocate the right resource on the right job
Serve Professionally
Our ticket system allows organizations to offer professionaly managed support services to thier customers; and to make sure that even the smallest request from their clients are not left unattended.
Our ticket system allows organizations to offer professionaly managed support services to thier customers; and to make sure that even the smallest request from their clients are not left unattended.
Performance Analysis
Performance analysis is easier with our ‘Ticket System’ as it helps in identifinga true performer within the orgaization working in favor of the business or customer.
Performance analysis is easier with our ‘Ticket System’ as it helps in identifinga true performer within the orgaization working in favor of the business or customer.
Repetative Sales
By analysing the customer’s interests, buying behaviour, & studying his profile, more solutions can be presented, which results into more customer engagement & more sales.
By analysing the customer’s interests, buying behaviour, & studying his profile, more solutions can be presented, which results into more customer engagement & more sales.
Stability
A well logged and maintained data provides operational stability to the organization, by reducing the impact on business by the employee churn. The customer’s data is stored in CRM which is easy to reterive and absorb by the new employee.
A well logged and maintained data provides operational stability to the organization, by reducing the impact on business by the employee churn. The customer’s data is stored in CRM which is easy to reterive and absorb by the new employee.
