An authorised dealership for automobile industry is the local arm of large brands, which operate in a dealership model. Most of their revenue are generated from servicing and selling spare parts. Hence they generally have customer care team to handle their customer for due service / insurance renewals of their vehicles and for post service follow-ups.

*astTECS unified communication solution for Automobile sector is comprehensive omnichannel solution designed to suit and address their communication challenges efficiently. We provide a solution that enables the authorised dealers to communicate with their customers effectively, help to capture lead, scheduling service appointments and many more. Hence ensuring to gain an edge over competitors and provide superior services.

Appointment scheduling & reminders

*astTECS smart self-service IVR can help the customers to book the appointment for service just in a few clicks even if agents are not available. With SMS / WhatsApp integration, dealers will be able to send personalised reminders to customer for their service and insurance renewals.

Follow-up & call back scheduling

With *astTECS Call Center Solution, dealers are ensure to call their customers for regular follow-up and call back promises are met, thus leading to better lead turn around.

Increased Revenue and Sales

With in-built voice blasting solution, run multiple effective marketing campaign to announce new offers and product launch. Easy capturing of inbound leads, follow up on potential sales help to drive more sales and generate revenue.

Call recording & monitoring

*astTECS Call Center solution enables to record every customer interaction for quality monitoring and dispute resolution. It can filter voice files based on source, destination, time & duration.

MIS & Performance report

*astTECS call center solution enables the management to generate proper MIS and performance reporting which helps better in service management and employee performance evaluation.

Multi Branch Management

All the branches can be connected through VPN for easy coordination and effective management. It allows seamless communication across all branches at lower cost.

Increased Productivity

*astTECS automated dialers enables to handle large volume of calls efficiently, reduce increased agent talk time and reduce agent idle time. Hence it improves agent productivity without affecting customer experience.

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