*ast VL 30

*ast VL 30

Quick Overview

*astTECS Voice Logger – 30 concurrent calls

*ast VL 30 Voice Logger allows businesses to keep records, improve customer service quality, increase security, Decrease errors, policy compliance, government regulations, connection resolution, process evaluation, data mining, and training.

FREE REMOTE INSTALLATION from *astTECS
FREE REMOTE SUPPORT – 24X7 (For 3 Months) from *astTECS

 

Product Highlight:

  • 30 Concurrent calls.
  • Powered by Asterisk.
  • One year of free AMC for the hardware.
Category: Tags: , ,

Description

Product Application Scope

  • Caller ID
  • Support all interface
  • Absolute compatibility
  • Simultaneous recording
  • Record limitlessly
  • Search capability
  • Data bake up capability
  • Data security
  • Data encryption
  • Multiple format support.
  • Remote access
  • Listening to real-life examples of sales best practice
  • Supervising employees.
  • Using recorded examples of good calls for training purposes.
  • Quickly evaluating new and non-standard situations, so the whole team can be ready for similar situations in future.
  • Keeping initial records of transactions and services provided.
  • Evaluating customer reactions to IVR loops.
  • Help Desks.
  • Supervising staff.
  • Compiling details of common user difficulties.
  • Resolving disputes of what information has been provided.
  • Replaying descriptions of particularly complex issues.
  • Forwarding complex calls to the most appropriate person without having the customer repeat information.

Technical Specifications

Voice Logger Protocols
  • VoIP: SIP (RFC 2833), IAX 2
  • ISDN: PRI DSS 1 (Q931, National variant) T1/E1, CRC4, NCRC4, TE/NT
  • Mobile: GSM 850/1800/1900 MHZ channels.
Voice Logger Codecs G729, G711alaw, GSM, G729
Hardware 4 GB RAM , 500HDD, Core 2 Duo Processor
PRI Card T1 / E1 port with optimum PCI interface.
Dimensions 4U form factor. Autosense compatibility with 5 V and 3.3 V PCIbusses.
Power 800 MA peak, operational 300 mA max at +3.3 V 4U – 100-240 VAC, 200 W.
Size 4U: 483x177x450 mm.
Mounting 19″ Rack.
Temperature Range 0-50°C.
Software
  • Asterisk 1.8

Features with Description

  • *astTECS Voice Logger provides secure real time recording module in various recording formats and applicable as per agent
  • 100% recording in raw codec form Voice logger Feature allowing recording in codec format to optimize space and quality requirements.
  • Search Feature to provide the ability to search through recorded database based on filtered parameters. Search based on date, time, source, destination and duration.

Additional Information

Key Note  Voice Logger-30 Calls+ Asterisk
Brand  *astTECS

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