*astTECS provides 24X7-Online Asterisk support services for all types of Asterisk based applications. Our Technical Support Engineers are trained professionals in all types of Asterisk applications, with troubleshooting experience ranging from basic dial plan to real time configuration management, complicated IVR integrations, CRM integration and ODB integration.
We Support
SLA Package Available
| Category | Basic | Gold | Platinum | On Call |
|---|---|---|---|---|
| Hardware ** | NA | NA | NA | NA |
| Support – initial analysis of Issue | Within 2 Hrs | 1 Hrs | 1 Hrs | Within 2 Hrs |
| Major Issue Priority | 2 working days | 2 working days | 1 working day | NA |
| Critical Issue Priority | 48 Hrs | 24 Hrs | 8 Hrs | NA |
| Remote Health Check | Quarterly | Bi-monthly | Monthly | NA |
| On-Site Visit | NA | NA | Yearly | NA |
| Onsite Health Check | NA | NA | Once in a year (*Applicable in India) | NA |
| Support Timings | Monday-Friday 9AM to 6pm | Monday-Friday 24/5 | 24/7 | NA |
| Escalation Time | Every 6 Hrs | Every 4 Hrs | Every 2 Hrs | NA |
Note: Support Services for International Customers – Please contact our experts or send your inquiry to sales@asttecs.com or info@asttecs.com
WHAT CLIENT’S SAY ABOUT US
We are very much glad to inform you that we covered our big day in a hassle-free way since there was *astTECS Team to assist us throughout our requirements in and out of the day.
–Mr Saneej.Sebastian Shanthibhavan palliative Hopital Pallissery, Thrissur 
We at Shaadi.com run our call centres on *astTECS servers – a customized product supplied and supported by *astTECS Bangalore. Around 10+ servers (up to Mar 2015) have been deployed
–Mr. Anand Mital CEO, Shaadi.com
We have been using *astTECS Call center dialer for about a year now and very happy to have this piece of technology for our business. ”
–Mr. Guru Prasad, CTO, Lifespan Wellness Pvt. Ltd.
Case Studies
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Let us know how can we help you?
