Communication plays an integral part in any organization’s success today, so imagine having access to a system that not only connects your company to its target market but also understands, adapts, and enhances customer and partner interactions; that is the power of *astTECS AI PBX.
It goes far beyond traditional phone systems to offer intelligent AI-powered communication solutions tailored to corporate requirements. Integrating artificial intelligence seamlessly with existing communication infrastructure revolutionises how companies connect, engage, and serve their customers.
Why *astTECS AI PBX for Enterprises?
- Call team extension with AI voice assistant
- Book a conference room, order a coffee for guests, etc. with a voice assistant
- Make an announcement with a voice command
- Personalised customer greetings with voice recognition
- Call analytics for every call
- Intelligent call routing
- AI assistant for HR policies
Why *astTECS AI PBX for Corporates?
- Call team extension with AI voice assistant
- Book a conference room, order a coffee for guests, etc. with a voice assistant
- Make an announcement with a voice command
- Personalised customer greetings with voice recognition
- Call analytics for every call
- Intelligent call routing
- AI assistant for HR policies
Our Key Features
Artificial Intelligence-Powered Virtual Assistant
Our AI PBX goes far beyond being just another receptionist: it acts like an intelligent virtual assistant that learns with each interaction – answering calls intelligently while routing calls intelligently as well as scheduling appointments to take customer service to new heights!
Auto Call Distribution (ACD)
Whilst automated call distribution can help your team members take calls more effectively while decreasing wait times and improving customer satisfaction, ACD does more.
Interactive Voice Response (IVR) Menus
Create personalized IVR menus to direct callers directly to the right department or information, creating an excellent customer journey experience.
Call Routing and Forwarding
Each call can be routed exactly where it belongs – to an employee in the office, or someone working remotely, ensuring the most suitable individual handles each one.
Multichannel Communication
In today’s multichannel world, our solution provides you with a tool to efficiently manage calls, emails, chat, and social media messages on one centralized platform – so your customers are always reachable no matter where they may be located.
Call Recording and Analytics
Every call offers insight into customer behavior and agent performance – providing data-driven ways of improving both. With AI-powered call recording and analytics solutions in place, these insights become even more actionable and insightful than before.
CRM Integration
for optimal Customer Relationship Management results, seamlessly connecting your AI PBX to popular CRM software can equip agents with critical customer info while they make calls – thus strengthening customer relations and clientele relationships.
Real-Time Call Monitoring and Whisper Coaching
Supervisors can monitor calls live while whisper coaching agents without disrupting customer calls; this ensures consistently superior service delivery for each call.
Our Key Benefits
Improved Customer Experience
*astTECS AI PBX offers superior levels of customer service by automating routine tasks, shortening wait times and routing calls directly to their intended recipients or departments.
Cost Savings
Reduce call center staff with AI-powered virtual assistants and automated features for cost savings.
Streamlined Communication
Utilizing one centralized platform, streamline all forms of corporate communications for maximum consistency and effectiveness.
Improved Agent Performance
Real-time call monitoring and coaching provide your agents with an opportunity to showcase their best performance.
Efficiency Improvements
AI-powered call handling, recording, and analytics make this solution time and resource-saving while freeing you up to focus on core business activities.
Data-Driven Decision Making
Utilizing call analytics allows for informed, data-driven decision-making that enhances service quality and optimizes business processes.
WHAT CLIENT’S SAY ABOUT US
As we found your service is so much good and installation have been done as per our standard in a given time frame and your support post installation is also nice.You have support us a lot regarding payment schedule and Cooperated us.
– B. M. Sharma , Account & IT Officer , The Radiant Resort 
Am writing this letter to express our sincere appreciation to you and your support team for the efforts and contribution towards the Astrix Support. Beginning with, accepting the challenge to provide the support in a short duration you have shown all your interest and have put all possible efforts that a competitive vendor can, in order to provide the support on time and deliver on schedule. The cooperation and your team sprit shown to achieve the common goal was sincere and honest.
Here by we appreciate all your team cooperation and congratulate you for completion of tasks. We sincerely wish you and your team members all the best and success in your future endeavors.
–Mr. Anuj Kochar COO, Fursan Travel, Riyadh, Kingdom of Saudi Arabia
I would like to take this opportunity to say that the quality of service offered by *astTECS team has been highly impressive. Every member of staff has been courteous, polite and reliable, Please pass my thanks to entire *astTECS team. You’ve made me a loyal customer and I will certainly recommend you to others.
–D. Raghavendra, Regional Manager,Club Concierge
Let us know how can we help you?
