Vicidial – Agent field showing as ‘NOT IN SYSTEM’.

While downloading agent time details in vicidial, agent field showing as ‘NOT IN SYSTEM’.

 

Solution

Step: 1 – Open the file vi /var/www/html/vicidial/AST_agent_time_detail.php

Step: 2 – Search for $RAWname =                 “NOT IN SYSTEM”;

Step: 3 – Replace the same with $RAWname =$Suser[$m];

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