automated voice response system for inbound and outbound callsRegister For Demo

Interactive Voice Response (IVR) System

Smart and multi level Integrated IVR for
seamless customer experience

automated voice response system for inbound and outbound callsRegister For Demo

Interactive Voice Response (IVR) System

Smart and multi level Integrated IVR for
seamless customer experience

IVR stands for an interactive voice response, which is a technology that allows businesses to connect with consumers using pre-recorded voice messages and DTMF / voice input through a keypad to automate inbound calls.

*astTECS Interactive Voice Response (IVR) Solution is a cost-effective solution that helps the business to handle high-volume calls and to improve customer experience. It is flexible and scalable to meet the business requirements and can seamlessly integrate with any PBX. *astTECS IVR can be used to automate a wide range of business applications.

Benefits of IVR

Improved Customer ExperienceIVR system

*astTECS Smart IVR routes the calls intelligently to the right agent as per the details entered by the customer from the offered menu. This make easier for the customer to get connected, not only delights your customers but also improves the customer retention rate of the business.

IVR systemImprove Productivity

With automated IVR, calls can be routed to the specific department and addressing customer’s needs quickly, which increases agent productivity.

IVR systemManage Large Volume Calls

*astTECS automated IVR helps to handle large call volumes efficiently by independently dealing with incoming queries and intelligently routing to the right agent.

IVR enables small support teams to handle large numbers of customer calls by independently dealing with incoming queries and smartly routing calls to the right person in the right department

Personalised ExperienceIVR system

Our IVR can be configured to play personalized greeting messages for known customers and greet them with names and preferred language, which gives a personalized feel to customers.

Generate LeadsIVR system

IVR with voice blasting increases efficiency and maximizes audience reach. It is a great tool to capture leads and connect with them immediately, and it increases the chances of conversion.

Getting FeedbackIVR system

Expand your ability to gather valuable feedback from customers with surveys that populate your database from an IVR solution.

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IVR system

Features

  • Custom greeting support
  • Multi-language voice support
  • Support T1, ISDN, analog, and SIP/VoIP
  • Managing voice mail via phone or web interface
  • Multiple codec support (G711alaw, ulaw, G729, GSM)
  • Built-in conferencing solution
  • Flexibility to create up to 9 levels and sub-levels
  • Seamless integration with the existing EPABX
  • Call Recording in real-time and call detail report
  • Text-to-speech
  • Unlimited inbound concurrent calls at a time
  • After business configuration
  • CRM and CTI integration

Types of IVR

  Self Service IVR

IVR allows businesses to automate their customer support process and interact with callers with automated responses and pre-built menus to gather the caller’s information and provide the customer with the right information. It can provide support without manual intervention. Calls are transferred to live agents only when the caller is unable to find the right solution from the menus.

  Hosted IVR

A hosted IVR solution is a hosted software platform that allows a business to access the IVR solution on the internet. Hosted IVR helps the companies to flaunt the feature of 24*7 support even after office hours.

  Agent-Assisted IVR

Agent-Assisted IVR is used to make sure the IVR experience is seamless and uninterrupted for customers. Whenever the application encounters a problem, the agent can take control of the call immediately without the knowledge of the caller. Agent-assisted IVR helps to create a smart self-care environment that improves customer satisfaction rate, reduces cost, and improves call completion rate.

Confused about Business Communication Setup System?
Talk to our VOIP Expert
080664 06640

IVR system

Delight your customer with powerful IVR Solution

Book a Demo

Confused about Business Communication Setup System?
Talk to our VOIP Expert
080664 06640

IVR support service

Delight your customer with powerful IVR Solution

Book a Demo

Frequently Asked Questions ( FAQ )

IVR, which stands for interactive voice response, is a technology that allows businesses to connect with consumers using pre-recorded voice messages and DTMF / voice input through a keypad to automate inbound calls.
An interactive voice response system (IVR) interacts with callers, takes general details, and routes calls to appropriate agents.

Businesses can give 24-hour assistance to their consumers, improve their marketing efforts, and create more leads with an IVR number. *astTECS IVR can effortlessly interface with any PBX and is versatile and expandable to suit corporate requirements. It can be used to automate a wide range of business operations.

*astTECS IVR solution supports 9 levels and sub-levels with multi-lingual voice support.

IVR blaster is an IVR with voice blasting that lets you reach all of your current and potential clients at the same time to broadcast a message, gather feedback, or alert them to crucial news and offers. Call blasting, robocalling, and voice broadcasting are all terms for the same thing.

When customers dial the company’s assigned contact number, they are presented with a choice of pre-selected options for where they may get the information they require. Hosted Interactive Voice Response (IVR) is a telephone menu and forwarding system that provides callers with interactive replies and assists companies in sorting and categorizing the callers that contact them. It’s the foundation that allows companies to automate their call-handling processes. Because of its cloud-based architecture, this technology does not necessitate any hardware setup costs.

TTS (text-to-speech) is a technology that aids in reading text aloud, whereas Speech-to-text software synthesizes audio into words on any computing device. The technology is useful in processing vocal commands quickly and efficiently, as well as helping those with any kind of impairment. *astTECS IVR provides you with Text-To-Speech and Speech-to-Text Capabilities to enhance your IVR customer interaction smoothly and conveniently.

Outbound dialing is abbreviated as OBD, while Interactive Voice Response is abbreviated as IVR. Outbound methods are usually used to give information to consumers via phone calls, text messages, or emails. IVR stands for an interactive voice response, in which the consumer gives and gets information via the call keypad. To connect with customers and obtain feedback, you can mix IVR and outbound services.

Please  reach out to the *astTECS expert team to set up at [email protected]

WHAT CLIENT’S SAY ABOUT US

Mr Saneej.Sebastian Shanthibhavan palliative Hopital Pallissery, Thrissur
Apostrophe

We are very much glad to inform you that we covered our big day in a hassle-free way since there was an *astTECS Team to assist us throughout our requirements on and off the day.

–Mr. Saneej.Sebastian Shanthibhavan Palliative Hospita,l Pallissery, Thrissur

Mr. Anand Mital CEO, Shaadi.com
Apostrophe

We at Shaadi.com run our call centres on *astTECS servers – a customized product supplied and supported by *astTECS Bangalore. Around 10+ servers (up to Mar 2015) have been deployed

–Mr. Anand Mital, CEO, Shaadi.com

Mr. Guru Prasad, CTO, Lifespan Wellness Pvt. Ltd
Apostrophe

We have been using *astTECS Call center dialer for about a year now, and very happy to have this piece of technology for our business. ”

–Mr. Guru Prasad, CTO, Lifespan Wellness Pvt. Ltd.

Case Studies

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Let us know how can we help you?

IVR call center support