Levis Wilson
Chief Operating Officer, astTECS

With technical capabilities and applications that Open Source offers, telecommunications has entered a new era enabling enterprises to enhance the effectiveness of communications, improve efficiency and productivity of an organization, and create flexible and innovative processes. As standardization efforts started to produce results, the increased adoption of Open Source and availability of Open Standards is helping drive greater collaboration and faster innovation. Looking ahead, the industry is witnessing an increased convergence and integration of IP and telecom infrastructures with communication services being offered in the Open Source platform authenticating and endorsing the influence of Open Source in telecom; the trends have already begun to change the way enterprises communicate.

Growing penetration of IP has given way to new communication and collaboration techniques and real-time communications has evolved to incorporate video conferencing, employee collaboration, and multiple benefits to the user, as Open Source telephony products are more interoperable across organizations and their customers, suppliers, and partners. The telecommunications industry is transforming fast to offer a broader set of services with flexibility to adapt to customer’s communications requirements and market opportunities. To address this wide-spread phenomenon, Open Source technology and application providers are gearing up to serve the communications needs of this evolving ecosystem consisting of diverse users, cutting-edge applications, and all forms of devices. The market is evolving from proprietary solution to Open Source solutions designed to support next-generation communications. Open Source telephony is gaining tremendous acceptance, since it helps organizations control operational and capital costs, streamline operations, and create a robust and reliable converged environment. This is enabling users to engage in integrated communication anywhere, anytime – regardless of the network infrastructure deployed.

The Open Source telephony is smartly complimenting this pace of transformation as it drastically increases employee productivity, reduces costs, quick time-to-market, offers mobility support, and is highly secure and reliable at the same time offers a series of demand-based services and numerous compelling advantages. The Open Source telecommunications is enabling evolution by offering more control to the businesses to create better and customized opportunities as per usage and demand. The rising popularity of mobile devices and applications are delivering experiences to users that are engaging and rewarding.

This is the right time to create an Open Source based ecosystem that can collaborate with commercial standards-based infrastructure and expand organizations capabilities. The industry is embracing Open Source telephony since it offers a service delivery platform that is interoperable with the existing infrastructure, offers a wide variety of intelligent applications that can be customized to suit the organizations requirement and simplifies management along with extensive flexibility and scalability to launch and sustain all mission-critical requirements. The adoption of Open Source is simplifying customer communications requirements, gaining prominence among SMEs across all verticals, offering greater functionality, ensuring support and maintenance in a seamless fashion, and promising quick return-on-investment.