African market has great potential

African market has great potential in driving key sectors to enhance growth by BizTech Africa Date : Jan 06, 2017   “Our business strategy in Africa focuses on understanding the specific needs of the customers and delivering cutting edge solutions, especially in the enterprise communications segments.” Dr. Devasia Kurian , Founder and CEO, *astTECS' The African continent has been tipped as one of the k...

Call Center PBX Systems Help You Communicate Effectively

Call Center PBX Systems Help You Communicate Effectively
Private Branch Exchange, or PBX, is a private telephone network, which is used inside an organization or a company for communication. All the people who use the PBX are able to communicate with all others in the same organization, or even the outside world, by using the communication channel offered by the PBX. The PBX Phone System uses various communication channels like analog, ISDN, or Voice over IP. The features offered by the network are numerous, and

Salient Features of Call Center PBX

Salient Features of Call Center PBX
Every company or organization requires effective communication for its growth. Inbound calls are received, which need to be managed and diverted accordingly. Outbound calls are made for various purposes. These calls need to be consistently managed and handled well to avoid any sort of cross connection or connectivity failures. As such, every organization needs a Call Center PBX that is able to manage both inbound and outbound calls effectively. The require

Features of Call Center PBX Systems

Features of Call Center PBX Systems
When there are lots of customers, there have to be lots of interaction between them and the company; they should be cleverly handled and recorded so as not to lead for any misunderstanding and disputes therefrom, by enabling a careful and smartly management in a simplified manner. Here starts the role of call center PBX systems, to meet the business challenges. The system should address all the issues of Customer Interaction Management (CIM), some of whic