African market has great potential

African market has great potential in driving key sectors to enhance growth by BizTech Africa Date : Jan 06, 2017   “Our business strategy in Africa focuses on understanding the specific needs of the customers and delivering cutting edge solutions, especially in the enterprise communications segments.” Dr. Devasia Kurian , Founder and CEO, *astTECS' The African continent has been tipped as one of the k...

Use the Call Center Dialer for Effective Call Management

Use the Call Center Dialer for Effective Call Management
For every call center, telephonic communication is the most important. Calls are made on a regular basis. You have both inbounded as well as outbound calls. Managing all the calls is a tough job indeed. As such, every call center requires an efficient call management system. This is where the call center dialer becomes useful. Automating the calling process brings a lot of relief to the staff and the management. It increases productivity and makes their jo

Why Does Your Business Need Outbound Call Center Dialer and Solutions?

Why Does Your Business Need Outbound Call Center Dialer and Solutions?
Now-a-days many companies are constantly looking to increase their customer service levels as retaining their already existing customers is far less cost intensive the always making an attempt to make new customers for the company. As results for this, all the companies are proactively making their contacts with their existing customers and customer base on a regular basis in order to increase their customer service by the way of the outbound call center d

How Inbound & Outbound Call Center Dialer Help Your Organization

How Inbound & Outbound Call Center Dialer Help Your Organization
In every organization, managing call is a major task. There are always calls, both outgoing and incoming. You need to be able to communicate with every other person to keep the work going on. Any bottleneck in the communication system is sure to create lot of trouble. As such, the call center dialer software is sure to play a big role to help you out. It makes call management a really simple task. This software can offer you a wide range of features to man

Outbound Dialer Vendors – An Overview

Outbound Dialer Vendors – An Overview
Outbound Dialer’s objectives can be enhanced with the help of automated predictive dialing and even for inbound or blended, inbound as well as outbound campaigns. These call center solutions can increase the productivity of the agents by improving and increasing the customer satisfaction. They reduce the operating costs as well as they gather market intelligence. They are progressive, predictive, preview and message lay down dialing is provided. They have

Features of Inbound and Outbound Call Center Dialer

Features of Inbound and Outbound Call Center Dialer
A call center will attend to both incoming and outgoing calls; but there are also separate divisions to care of just outbound calls only or just inbound calls only. An inbound call center will exclusively, rather predominantly handle the inbound calls from the customers. The purposes for inbound call centers may include product supports or technical support accounts assistance, subscription management, billing, sales and similar enquiries from the customer