Automated Call Distribution System
|Businesses all around employ call centres to handle customer care, sales and telemarketing.Automated call distribution systems are present in most call centres today to handle automatic routing of calls to free agents so as to minimise response time and increase productivity and sales. Any powerful call centre suite whether inbound, outbound or the complete package called Unified Communication Systems would definitely have automatic call distribution systems as an integral and key part.
What is an auto call distributor?
Auto call distributors are systems that distribute inbound calls to specific terminals based on the availability of agents and also their skill set. For instance, when IVR response from the customer requires an agent with a particular skill set (say, a loan enquiry from the customer), ACD routes the call to the agent who is free and who is also an expert adept at handling the query or complaint from the customer. A variety of call distribution algorithms and techniques are used by call center acds.
Advantages of ACD Systems
Automatic Call Distributor from *astTECS
*astTECS offers acd call center features in many of its powerful call center suite products like inbound call center suite and outbound call center suite.Auto Call Distribution is a basic and integral feature in both the products. *astTECS offers quality products at affordable and competitive prices.