*astTECS Vicidial Administration Course

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First Day

  •  Introduction to Vicidial.

  •  VICIDIAL USERS

Adding a New User

Modify User

Delete a User

Copy a User

User Status

User stats

User Callbacks

  •   VICIDIAL CAMPAIGNS

Add a New Campaign

Copy a Campaign

Modify Campaigns

Dialable Leads and Leads in the Hopper

Lists within this campaign

Campaign Ranks and Call Counts

Campaign – Specific Custom Statuses

Campaign Hotkeys

Campaign Lead recycling

Auto Alt Number Dialing

Agent Pause Codes

Campaign List Mix

Logout All Agents from a Campaign

Delete Campaign

Real time Campaign Stats

Historical and Summary Campaign Reports

  •  VICIDIAL LISTS

Add a New List

Modify Lists

List Statistics

Delete List

Add or Delete Numbers to/from the Internal and campaign DNC Lists

Download List

Loading New Leads

  •  VICIDIAL SCRIPTS

Add a New Script

Modify Script

Delete Script

Second Day

  •  VICIDIAL IN-GROUPS

Add a New In-Group

Copy an In-Group

Modify In-Group

Inbound Group Agent Rank and Call Count

Delete In-Group

  • VICIDIAL INBOUND DIDS

Add a New DID

Copy a DID

Modify DID

Delete DID

  •  VICIDIAL CALL MENUS

Add a New Call Menu

Copy a Call Menu

Modify a Call Menu

  •  VICIDIAL USER GROUPS

Add a New User Group

Modify User Group

Delete User Group

  •  VICIDIAL REMOTE AGENTS

Add a New Remote Agent

Modify Remote Agent

Delete Remote Agent

  •  PHONES

Add a New Phone

Modify Phones

Delete Phones

Call-In Phone entry dial-in ViciDial Agents

  •  SERVERS

Add a New Server

Modify Servers

Vicidial Server Trunks

Conf file Templates

  •  CONFERENCES AND VICIDIAL CONFERENCES

Add a New Conference

Modify Conference

  •  REPORTS

Inbound/Outbound Reports

Agent Performance Report

  •  *astTECS Voice Logger

  •  Assessment

 

For More Details Please Contact

Lt. Col Shaju N T

Mobile : +91 96111 92237

Landline : +91 80-6742 5007

Email : t.shaju@asttecs.com

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